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If you are unhappy with something...
If you are unhappy with something we have or have not done, you can make a complaint.
You can tell us in writing by writing to:
LGM CIC
The Community Centre
82 Hawley Drive
West Malling
ME19 5FL
Once we receive your letter we will:
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Acknowledge your letter
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Give you a timescale for a response
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Investigate your complaint
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Provide you with a response
If your complaint concerns a member of staff or our services, it will be dealt with by the Community development manager (CDM). If your complaint relates to policy or the CDM it will be dealt with by the Board of Directors.
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COMPLAINTS TO PREIM:
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Service charge complaints can be directed to Preim Management Company by contacting:
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Contact Number: 01778 3822
Email: helpdesk@preim.co.uk
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Preim Limited are registered with / authorised by:
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Office of the Information Commissioner
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Property Ombudsman Service
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Authorised to arrange insurance as Appointed Representative of Let Insurance Services, regulated by Financial Conduct Authority
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For further details to resolve issues:
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The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.